Overview This training is designed for non-clinical professionals working directly with individuals impacted by trauma. Whether in community organizations, schools, healthcare, or outreach settings, participants will learn how to respond to trauma in ways that reduce harm, increase trust, and improve outcomes. What You’ll Learn What trauma is and how it shows up in behavior How to respond without escalating distress Communication strategies that build psychological safety How to set boundaries while remaining compassionate How to recognize burnout and secondary trauma Practical tools for grounding and de-escalation Who It’s For Staff, volunteers, educators, case managers, and frontline professionals Learning Outcome Participants will gain skills to interact with trauma-impacted individuals in ways that are supportive, respectful, and effective